• Own end-to-end product delivery, operational execution, and roadmap planning of B2B digital lending journeys, risk decisioning engines, and API integrations.
• Establish and monitor transaction volumes and status tracking dashboards using Grafana and SQL; resolved API/webhook drops to cut disbursement failure rates by 15%.
• Coordinate sprint backlog items in JIRA, run daily standups, and scope technical roadmaps across cross-functional engineering, compliance, and product pods.
• Designed and deployed an internal JIRA commit analysis tool utilizing a RAG-based LLM structure to automate release note summaries.

• Complex Multi-Entity Architecture: Lead end-to-end implementations for large-scale customers, focusing on consolidated reporting, intercompany complexities, and high-volume entity management.
• Technical Advocacy & Gap Resolution: Identify technical platform gaps for enterprise-level customers and work directly with Engineering teams to develop and implement resolutions.
• End-to-End Onboarding Management: Orchestrate all attached product onboardings and lead comprehensive employee education sessions to ensure high adoption and value realization.
• Strategic Service Evolution: Partner closely with Senior Leaders in Service Delivery and Strategy to identify areas of customer friction to supply documented recommendations on product improvements and service workflows.
• On-the-Ground Consultation: Provide high-touch, “white-glove” assistance directly within customer business offices when necessary to drive successful outcomes.
• Managed requirements scoping and customer lifecycles for HIPAA-compliant healthcare CRM product deployments, and spearheaded a RAG-based document search integration that improved CSAT scores by 15%.

• Managed multi-million dollar asset finance software implementations for Tier-1 global enterprise clients under strict IFRS/GAAP schemas.
• Reviewed change requests, authored functional specifications, and integrated Random Forest classification ML models to evaluate lease default risk (reducing credit losses by 40%).
• Automated daily general ledger and sub-ledger reconciliation loops using optimized T-SQL scripts, saving accounting teams 8+ manual hours weekly.
• Led auto finance origination workflow automations that reduced loan/lease processing times by 25%.

SVKM’s NMIMS // Mumbai, India

SVKM’s NMIMS // Mumbai, India