Resume

• Own end-to-end product delivery, operational execution, and roadmap planning of B2B digital lending journeys, risk decisioning engines, and API integrations.
• Establish and monitor transaction volumes and status tracking dashboards using Grafana and SQL; resolved API/webhook drops to cut disbursement failure rates by 15%.
• Coordinate sprint backlog items in JIRA, run daily standups, and scope technical roadmaps across cross-functional engineering, compliance, and product pods.
• Designed and deployed an internal JIRA commit analysis tool utilizing a RAG-based LLM structure to automate release note summaries.

• Managed requirements scoping and customer lifecycles for HIPAA-compliant healthcare CRM product deployments.
• Delivered two major automated CRM workflow features that reduced customer onboarding cycle times by 30% and improved client retention by 18%.
• Spearheaded integration of RAG-based search engines within the CRM to automate document querying, improving CSAT scores by 15%.
• Tracked feature engagement metrics and cohort drop-off paths to drive data-backed improvements.

• Managed multi-million dollar asset finance software implementations for Tier-1 global enterprise clients under strict IFRS/GAAP schemas.
• Reviewed change requests, authored functional specifications, and integrated Random Forest classification ML models to evaluate lease default risk (reducing credit losses by 40%).
• Automated daily general ledger and sub-ledger reconciliation loops using optimized T-SQL scripts, saving accounting teams 8+ manual hours weekly.
• Led auto finance origination workflow automations that reduced loan/lease processing times by 25%.

SVKM’s NMIMS // Mumbai, India

SVKM’s NMIMS // Mumbai, India